All clients accept that by requesting any type of support either through our Online Helpdesk or using our Helpdesk Call back service - they are liable to charges as per our current rates below.

Support include updates, fixes, phone support, email requests, onsite consultations and meetings (other than first free consultation).

All accounts are charged at the end of each month - Payment is required within seven days.

Please note minimum charges do apply. See our current rates.                                    >> See our current rates

Projects

Charges quoted for projects are valid for 30 days from the date of issue. The Web365 payment schedule is as follows:

• 30% of the total project cost will be invoiced on commencement of the project
• 40% will be invoiced when the design layout is approved by client
• The final 30% will be invoiced when the project is handed over to the client - prior to launch
• Payment terms are strictly 15 days

A deposit by the client is required before Web365 can commence a project. Any outstanding accounts for work completed by web365 or our affiliates require payment in full no later than 15 days from the date of invoice. On completion of a project the client is obliged to pay the balance in full. If accounts are not settled and Web365 have not been contacted regarding the delay, website access may be denied and web sites or projects removed.

Variations and Extensions outside Original Scope

Any additions or changes to original quoted on project will be charged on our prevailing hourly charges

Project Stages

Once Web365 has received the signed approval form and all website content, design work commences. The work is divided into stages as follows:

1. The client must thoroughly review the website design proposal, providing feedback within five business days.
2. The client must review the website layout development (empty website shell), providing feedback within five business days.
3. The client must carefully review the completed website including all content, providing feedback on any changes within three business days.
4. Final review- The client will review any changes made in stage three and authorizes Web365 to launch the project.

Any changes requested during or after the final review will be considered additional and charged at our standard hourly rate.

Content and data entry

The supply of content and images or media files is the responsibility of the client, unless the client is employing Web365’s copywriting service. Content must follow the directions of the sitemap. If the sitemap indicates five pages, content must be supplied for five pages. All content for all sections of the website must be supplied at an agreed time and preferably in electronic format and in one delivery. Hard copy content will incur an extra charge to convert to electronic format.

Web365 is not responsible for any spelling and grammatical errors on content received from the client.

Cancellation Policy

If for any reason client needs to cancel any Web365 agreement, they are required to pay 80% of the total project cost or total cost of work done as at cancellation time whichever is greater. This payment is expected to be paid within 5 business days of cancellation date. If client fails to comply with Web365 cancellation process, legal action will be taken against client for the payment.

We reserve the right to determine the amount of work completed and appropriate fees. If we determine that payment is required and no payment is received within 5 days of the cancelled project, then you are considered in default. If a client defaults, the client agrees to pay all solicitor and collection agency fees, if necessary, during any collection process.

Completion Policy

Web365 will indicate timeframes for both parties from date of receipt of approved sign off form. The date of completion will be provided by Web365 and will be reached only if the client has provided all necessary graphics, text content, DNS and server login information to the web designer within the agreed timeline. Web365 shall not be held responsible for delays to site development arising out of client’s delays in providing graphics, text and all content to web designer. If web site is not completed within the timeline due to lack of client assistance, Web365 may close the project and bill client for remaining balance of invoice. Any further work will be charged on our hourly rates.

Project Stages

Once Web365 has received the signed approval form and all website content, design work commences. The work is divided into stages as follows:

1. The client must thoroughly review the website design proposal, providing feedback within five business days.
2. The client must review the website layout development (empty website shell), providing feedback within five business days.
3. The client must carefully review the completed website including all content, providing feedback on any changes within three business days.
4. Final review- The client will review any changes made in stage three and authorizes web365to launch the project.

Any changes requested during or after the final review will be considered additional and charged at our standard hourly rate.

Content and data entry

The supply of content and images or media files is the responsibility of the client, unless the client is employing Web365’s copywriting service. Content must follow the directions of the sitemap. If the sitemap indicates five pages, content must be supplied for five pages. All content for all sections of the website must be supplied at an agreed time and preferably in electronic format and in one delivery. Hard copy content will incur an extra charge to convert to electronic format.

Web365 is not responsible for any spelling and grammatical errors on content received from the client.

Cancellation Policy

If for any reason client needs to cancel any Web365 agreement, they are required to pay 80% of the total project cost or total cost of work done as at cancellation time whichever is greater. This payment is expected to be paid within 5 business days of cancellation date. If client fails to comply with Web365 cancellation process, legal action will be taken against client for the payment.

We reserve the right to determine the amount of work completed and appropriate fees. If we determine that payment is required and no payment is received within 5 days of the cancelled project, then you are considered in default. If a client defaults, the client agrees to pay all solicitor and collection agency fees, if necessary, during any collection process.

Completion Policy

Web365 will indicate timeframes for both parties from date of receipt of approved sign off form. The date of completion will be provided by Web365 and will be reached only if the client has provided all necessary graphics, text content, DNS and server login information to the web designer within the agreed timeline. Web365 shall not be held responsible for delays to site development arising out of client’s delays in providing graphics, text and all content to web designer. If web site is not completed within the timeline due to lack of client assistance, Web365 may close the project and bill client for remaining balance of invoice. Any further work will be charged on our hourly rates.

Website Maintenance/Updates/Modules

Web365 provides website content maintenance services. These services are based on:

• a scheduled fixed cost – monthly, quarterly, annually or as per agreement
• ad hoc maintenance based on our prevailing hourly rates of the day

Ecommerce Law

The client agrees that the client is solely responsible for compliance with federal and/or state laws regarding any electronic commerce conducted through their web site and will hold harmless Web365 and its subcontractors from any claim, causes of action, penalty, tax, and/or tariff arising from the client’s use of electronic commerce.

Copyright

The client represents that all graphics and text including logos, trademarks and photos provided to Web365 are owned by client and do not violate Australian copyright law. Client agrees to hold web365 harmless from any and all liability, claims or causes of action arising out of use of the content provided to Web365 by client. All content created by Web365 and/or its subcontractors for the client are the property of client. Client hereby grants to Web365 the right to use the work for demonstration of past work performed and/or advertising purposes only. Web365 represents that any photos or graphics added to the website that were not supplied by the client are owned by Web365 and do not violate Australian copyright law.